At Kakao, customer satisfaction is at the heart of everything we do. While we currently do not process direct online sales through our website, we want to provide clear guidance should any of our products be purchased through our partners or future official sales channels.
1. Purchases via Retailers or Marketplaces
If you’ve purchased a Kakao product through third-party retailers or online marketplaces (such as Amazon or Noon), please refer to their respective return and refund policies. These platforms manage their own customer service and refund processes.
2. Future Direct Orders (If Applicable)
Once direct sales are enabled through our official channels, the following general policy will apply:
- Return Window: Products may be eligible for return within 7 days of delivery, provided they are unopened, unused, and in original packaging.
- Non-Returnable Items: Opened food items or damaged goods not resulting from our handling will not be eligible for return.
- Refund Process: Refunds will be issued to the original payment method once the returned item is inspected and approved.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Please contact us within 48 hours of receiving the item.
- Provide clear photos and a description of the issue.
- We will guide you through the exchange or refund process if eligible.
4. Contact Us
For any refund or return inquiries, feel free to reach out to us at:
📧 info@kakao.ae
📞 +971 5667 72266
